Quality Policy

The continuing policy of Sarsen Technology Limited is to provide high quality products and a professional and efficient service to ensure customer satisfaction as well as statutory and regulatory compliance. This achievement will result in securing efficiency, a strong customer focus and enhancement of long-term sustainability and profitability within the organisation.
The management is committed to:

1. Develop and improve the Quality Management System
2. Continually improve the effectiveness of the Quality Management System
3. The enhancement of customer satisfaction

The management has a continuing commitment to:

1. Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction.
2. Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements.
3. Establish the Quality Policy and its objectives.
4. Ensure that the Management Reviews set and review the quality objectives, and reports on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System.
5. Ensure the availability of resources required and ensure through communication, engagement, practical example and training that quality is the aim of all members of the organisation.
6. Ensure every employee is responsible for and will be trained to perform the duties required by their specific role within the organisation, and have a proper understanding of the importance of the quality management system, their responsibility in contributing to its effectiveness and its direct relevance to the success of the organisation.

We hereby certify that the quality policy, quality management system manual and operating procedures manual accurately describes the quality management system in use within the organisation to meet the requirements of the international standard ISO 9001:2015.

The quality management system will be monitored, measured, evaluated and enhanced regularly under top management responsibility, with regular reporting and communication of the status and effectiveness at all levels.

 
Nigel Norman, MD
Date: 19 February 2024